Frequently Asked Questions
Everything you need to know about your Zeenwoman shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
Which payment methods do you accept?
Zeenwoman accepts all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit, as sizing can vary between different cuts and fabrics.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred shipping method.
How should I care for my Zeenwoman garments?
To maintain the quality of your clothes, we recommend following the specific care instructions on the internal garment label. Generally, we advise cold washes and avoiding tumble dryers for delicate fabrics.